Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:
✔ Unused and in the same condition as received
✔ Unworn, with tags intact
✔ In its original packaging
✔ Accompanied by a receipt or proof of purchase

• To start a return, please contact us at helpdesk.ruhaabshop@gmail.com.
• If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
• Items sent back without prior approval will not be accepted.
• For any return-related queries, feel free to reach out to us at helpdesk.ruhaabshop@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:
❌ The item is defective or damaged
❌ You received the wrong item

We will evaluate the issue and work towards a resolution.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:
❌ Perishable goods (food, flowers, plants)
❌ Custom products (personalized or special orders)
❌ Personal care items (beauty products)
❌ Hazardous materials, flammable liquids, or gases

If you have any concerns regarding your item’s eligibility for return, please contact us.

🚫 Sale items and gift cards are non-returnable.

Exchanges

The fastest way to get a replacement item is to:
1️⃣ Return the item you currently have.
2️⃣ Once your return is accepted, place a new order for the item you want.

Refunds

• We will notify you once we’ve received and inspected your return.
• If your refund is approved, it will be automatically processed to your original payment method within 10 business days.
• Please note that banks and credit card companies may take additional time to process and post the refund.
• 📌 If more than 15 business days have passed since your refund was approved, please contact us at helpdesk.ruhaabshop@gmail.com.