FAQ'S

FAQ's

Welcome to the Ruhaab FAQ Section!
Here, we’ve compiled answers to some of the most common questions to help you navigate your shopping experience with ease. If you have any other inquiries, feel free to reach out to us at helpdesk.ruhaabshop@gmail.com.

1. What is Ruhaab?

Ruhaab is an online shopping store offering a wide range of products, including homeware, kitchen products, kids' essentials, and daily necessities. We focus on providing high-quality products at competitive prices while ensuring a seamless and enjoyable shopping experience.

2. How do I place an order?

Placing an order is simple!

  • Browse our website.
  • Select the products you want and add them to your cart.
  • Proceed to checkout and enter your shipping and payment information.

Once your order is confirmed, you’ll receive an email confirmation.

3. What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other secure payment options

Your payment information is encrypted for your security.

4. How can I track my order?

Once your order has shipped, you will receive an email with:

  • A tracking number
  • A link to track your package

You can also log into your Ruhaab account to view your order status.

5. What is your return policy?

We want you to be completely satisfied with your purchase!

  • You can return items within 7 days of receipt for a full refund or exchange.
  • Ensure the item is unused and in its original packaging.

For more details, visit our Returns Page.

6. Do you offer international shipping?

Yes! We offer international shipping to select countries.

  • Shipping costs and delivery times vary based on your location.
  • Check our Shipping Policy for more information.

7. What if I receive a damaged or incorrect item?

We apologize for any inconvenience!

  • If you receive a damaged or incorrect item, contact us at helpdesk.ruhaabshop@gmail.com within 48 hours of receiving your order.
  • We’ll resolve the issue promptly.

8. How do I contact customer support?

You can reach our customer support team via:

We aim to respond to all inquiries within 24 hours. Your satisfaction is our priority!

9. Do you have a loyalty program?

Yes!

  • Our loyalty program rewards you for shopping with us.
  • Earn points for every purchase, redeemable for discounts on future orders.

Sign up for our newsletter to stay updated on the program details.

10. Can I change or cancel my order after placing it?

If you need to change or cancel your order, contact us as soon as possible at helpdesk.ruhaabshop@gmail.com.

  • Changes or cancellations can only be made if the order hasn’t been processed for shipping.

Conclusion

We hope this FAQ section helps enhance your shopping experience at Ruhaab. If you have any other questions or concerns, don’t hesitate to reach out to us.

Thank you for choosing Ruhaab—happy shopping!