FAQ'S

Welcome to the Ruhaab FAQ Section!

• Here, we’ve compiled answers to some of the most common questions to help you navigate your shopping experience with ease. If you have any other inquiries, feel free to reach out to us at helpdesk.ruhaabshop@gmail.com.

1. What is Ruhaab?

• Ruhaab is an online shopping store offering a wide range of products, including homeware, kitchen essentials, kids' products, and daily necessities. We focus on providing high-quality products at competitive prices while ensuring a seamless and enjoyable shopping experience.

2. How do I place an order?

• Placing an order is simple!
• Browse our website and select the products you want.
• Add them to your cart and proceed to checkout.
• Enter your shipping and payment information.
• Once confirmed, you will receive an email confirmation of your order.

3. What payment methods do you accept?

We accept various secure payment methods, including:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Other secure online payment options

Your payment information is encrypted for security.

4. How can I track my order?

• Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
• You can also log into your Ruhaab account to view your order status.

5. What is your return policy?

• We want you to be completely satisfied with your purchase
• You can return any item within 7 days of receipt for a full refund or exchange.
• The item must be unused and in its original packaging.
• For more details, visit our Returns page.

6. Do you offer international shipping?

• Yes! We offer international shipping to select countries.
• Shipping costs and delivery times vary based on your location.
• Please check our Shipping Policy for more information.

7. What if I receive a damaged or incorrect item?

• We apologize for any inconvenience!
• If you receive a damaged or incorrect item, please contact us at helpdesk.ruhaabshop@gmail.com within 48 hours of receiving your order.
• We will resolve the issue promptly.

8. How do I contact customer support?

• You can reach our customer support team via email at helpdesk.ruhaabshop@gmail.com.
• We aim to respond within 24 hours.
• Your satisfaction is our priority!

9. Do you have a loyalty program?

• Yes! We offer a loyalty program that rewards you for shopping with us.
• Earn points for every purchase, which can be redeemed for discounts on future orders.
• Sign up for our newsletter to stay updated on loyalty program details.

10. Can I change or cancel my order after placing it?

• If you need to change or cancel your order, please contact us as soon as possible at helpdesk.ruhaabshop@gmail.com.
• We can make changes or cancellations as long as the order hasn’t been processed for shipping.

Conclusion

We hope this FAQ section helps enhance your shopping experience at Ruhaab. If you have any other questions or concerns, don’t hesitate to reach out to us.

Thank you for choosing Ruhaab—happy shopping! 🛍️